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Frequently Asked Questions
About our products
Fragrance has the power to shift how we feel and how we show up in the world. Our 7 States fragrances embody this ideology — each crafted to help you feel, and remind you to be, the best version of yourself.
Locally crafted in small batches to ensure freshness, our Extrait de Parfum is highly concentrated with fragrance oil and formulated for lasting power — engineered to endure Singapore's heat and humidity while staying fresh on skin for 12 to more than 24 hours.
Not sure which scent is "the one"? Each of our 7 fragrances is designed for a different mood or occasion. We recommend starting with our discovery set to find your favorite.
Our fragrance oils are ethically sourced from across Europe, using premium ingredients specially selected to perform well in Singapore's heat and humidity. Every ingredient is fully tested and traceable, ensuring consistent quality and safety in every bottle.
Our candles are made from a blend of soy wax, beeswax, and premium fragrance oils — combining the best of both natural waxes with rich, aromatic scents.
- Rich, long-lasting fragrance: Infused with premium, perfume-grade fragrance oils for a strong, consistent scent throw from first light to last.
- Longer burn & durability: Beeswax adds hardness and a higher melting point, so the blend burns slower and lasts longer than pure soy.
- Clean burning: Both waxes burn cleanly with minimal soot — better for your air quality and jars.
- Eco-friendly & refined finish: Natural, renewable, and biodegradable, with a smoother finish and subtle sheen that avoids the frosting pure soy can sometimes show.
Shipping
Free delivery for any purchases! Orders processed locally in Singapore takes 3-5 working days to reach you. Delivery details will be provided in your confirmation email.
Our express courier will collect the parcel and deliver within the next day for any orders made before 6pm. For local deliveries, you will receive your items within the next day.
Express shipping is complimentary with a minimum spend of S$50. For purchases below S$50, we charge a fixed fee of S$6 for express shipping. All express deliveries come with tracking details.
In the event of a failed delivery, Singpost will notify the recipient via SMS that a delivery was attempted. The order will then be scheduled for redelivery, or placed in the nearest POP Station for self collection.
If you require any assistance with your delivery, kindly provide your tracking number to us and we will make the necessary arrangements:
- Assistance with pickup
- Missing package
- Changing of delivery address
- Arranging redelivery
Orders & Returns
Available for customers in Singapore only.
We're sorry the scent wasn't the right fit! Fragrance is subjective, and we want you to love what you wear. If you're not satisfied, contact us within 7 days of delivery and we'll happily exchange it for a different scent or product.
Please note:
- Applies to online purchases only
- Item must be returned in its original packaging with no damages
To begin, email us at hello@lunalumiere.com.
The costs of the return differ based on the shipping company and country that you ship it from. Please check with your local post office for the price. Returns in Singapore are free of charge.
- We strongly recommends that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items.
- Please note that international return shipments are at the customer's own expense.
Returns and exchanges in Singapore are free of charge. The costs of the return differ based on the shipping company and country that you ship it from. Please check with your local post office for the price.
- We strongly recommend that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items.
- Please note that international return shipments are at the customer's own expense.
Olfactory Collaboration
Scent is one of the most powerful — yet underused — branding tools. A custom fragrance creates a memorable, multi-sensory connection with your customers, strengthens brand identity, and sets you apart in a way visuals alone can't.
Absolutely! We love collaborating with brands to craft custom, signature fragrances that represent them in the best ways possible. Reach out to us at hello@lunalumiere to discuss your vision and start the bespoke process.
The whole process to fruition may take about 30 days depending on the complexity from idea conceptualization to artwork design, shipping and availability of raw materials to production completion and delivery. We will work with you in every step to bring your brand's fragrance to life.